Refund Policy

Thank you for shopping with us! If you are not completely satisfied with your purchase, you may request a return or refund under the following conditions:

Eligibility for Refunds

• Requests must be made within 7 days of receiving your order.

• Items must be unused, undamaged, and in original packaging with tags intact.

• Personalized, clearance, or certain fragile items are not eligible for returns or refunds unless defective.

• Items received damaged or incorrectly should be reported immediately with photos.

How to Request a Refund

• Contact our customer support at [your email] with your order number, item details, and reason for return.

• Upon approval, you will receive return instructions.

• Return shipping costs are paid by the customer unless the item is defective or incorrect.

Refund Processing

• Refunds are issued back to the original payment method after inspection of the returned item.

• Processing time typically takes 7–10 business days after we receive the return.

• If a replacement is unavailable, a refund will be issued instead.

Additional Information

• Items showing signs of use or damage after delivery are not refundable.

• Sale or promotional items may not be eligible for refunds.

• Shipping costs are generally non-refundable.

If you have any questions, please contact us at care@fronkee.com