Shipping & Return Policy

Shipping Policy

The orders for the user are shipped through registered domestic courier companies and/or speed post only. Order are processed within 1-3 days from the date of the order and/or payment or as per the delivery date agreed at the time of order confirmation and delivering of the shipment, subject to courier company / post office norms. Fronkee Marketplace shall not be liable for any delay in delivery by the courier company / postal authority. Delivery of all orders will be made to the address provided by the buyer at the time of purchase. Delivery of our services will be confirmed on your email ID as specified at the time of registration.

Estimated Delivery Time 3- 13 Days

Return Policy

We offer Return / Exchange within 7 days from the date of order delivered. If 7 days have passed since your order was delivered, you will not be offered return, exchange or return of any beyond the given time frame. In order to become eligible for a return or an exchange.

1. Purchased items should be unused and in the same condition as you received it.
2. The item must have original packaging.
3. If the item that you purchased on a sale, then the item may not be eligible for a Return / Exchange. Further, only such items are replaced by us (based on an exchange request), if such items are found defective or damaged.
4. The item is received and inspected by us, we will send you an email to notify you about receipt of the returned / exchanged product. Further. If the same has been approved after the quality check at our end for your return.

If you need to place a Return / Exchange request for an product you need to send us an email on Care@fronkee.com

You agree that there may be a certain category of products / items that are exempted from returns or refunds. Such categories of the products would be identified to you at the item of purchase. For exchange / return accepted request(s) (as applicable), once your returned product / item is received and inspected by us, we will send you an email to notify you about receipt of the returned / exchanged product. Further. If the same has been approved after the quality check at our end, your request (i.e. return / exchange) will be processed in accordance with our policies.